The NOLN Podcast

The Power of Saying ’No’

Whether you think you're saying "yes" too often, or you would just like some strategies to decline requests and maintain strong relationships with customers and colleagues, this podcast episode is all about how to say "no." Michael Tougias, author of the book "No Will Set You Free" joins Editor Chris Jones to talk about "no." He explains why have a hard time saying "no"—especially at work—and how using this simple word can help managers and employees reclaim time and boost productivity without feeling like jerk.

Bridgestone on Preparing for EV Services

As EVs become more commonplace, shops are having to adjust how they provide service to account for vehicles with different drivetrains rolling into their service bays. Mark Ferner, a senior manager with Bridgestone, talks about how Bridgestone locations have slightly shifter their training to promote safety and efficiency with EVs while still focusing on services that are needed on all vehicles, regardless of what powers them.

Valvoline Pilots New EV Services

Earlier this year, Valvoline announced it would pilot an EV services program at select locations across the country. A little over a month into that program, the company is evaluating its progress and is looking to expand the program later this year. Heidi Matheys, Valvoline's chief marketing officer, and Jonathan Vice, Valvoline's senior manager of future mobility, talk about the future of the quick maintenance industry and why their company is jumping into the realm of electric vehicles now. Be sure to check out ADAPT Automotive on Facebook and Twitter, and visit adaptautomotive.com for latest on industry trends and tech. 

Right to Repair, an Explainer

Join Editor Matt Hudson and get the recent history of the Right to Repair case that's playing out in Massachusetts.  A judge is expected to rule soon on possible changes to a referendum passed in 2020. The state is the first to require OEMs to allow access to wireless diagnostics for all shop owners, dealer or independent. In this episode, get caught up on all the action and learn about what Right to Repair means for the automotive aftermarket.

Whats Ahead for Shop Leaders

Hear Andrew Marcott, general manager of American Pride Automotive in Virginia, talk to Editor Chris Jones in this wide-ranging interview about what's on the horizon for automotive service and repair businesses. This episode touches on topics like working with EVs, building the next generation of technicians, what it's like to be a younger shop owner, and so much more.

Best Workplaces Winner Jiffy Lube of Indiana

It's March, which means it's time for the Best Workplaces Awards, which honor operators who set up their employees for success. The winner in the franchise category for 2022 is Jiffy Lube of Indiana. The company has set up many employee support programs throughout the years, including tuition reimbursement, home downpayment assistance, short-term loans, and more. In this podcast, hear from company President Steve Sanner and Chief Operating Officer Lonnie Hinkle about how they create programs and what benefits they see from building that supportive culture. The profile stories are live online and in print for this month's magazine.

Good Deeds Build Culture

The mission statement for ACE Jiffy Lube is "creating customers for life through fast, friendly, clean, and professional service.” To do that, this franchise in the southeast U.S. takes care of its own, too. In this episode, NOLN welcomes Jessica Lorie, the manager at a service center in West Palm Beach, Fla. She talks about how the shop team got together to do something special to help out a colleague.

Employee Retention Begins with Culture

Rajeev Kapur, author and CEO of 1105 Media, joins The NOLN Podcast to talk about how businesses need to evolve to meet the demands of the new workforce. Kapur explains actionable ways for leaders to ensure that the employment they provide is more than just a paycheck. His new book is called Chase Greatness: Enlightened Leadership for the Next Generation of Disruption.

Dave Everett’s New Start

Longtime quick lube industry professional Dave Everett has launched a brand new consulting service for quick lube operators. On this episode of the podcast, Everett talks about the transition into a new challenge, the big issues he hopes to address in the industry, and the experience he carries with him after 28 years at Service Champ.

Editor’s Picks: The Best of 2021

This week, check out some of editor Matt Hudson's favorite clips from 2021, covering topics like educating the next generation of techs, finding the right employee, being a "no BS" leader, and much more. There's much more from The NOLN Podcast coming in 2022, so stay tuned to the NOLN website and your favorite podcast platform. If any of the interviews from this episode got your interest, you can find the full versions here: The Future of Quick Maintenance Working with the Young Workforce Pete Frey's Positive Leadership The Technology Behind Modern Engine Oils Jiffy Lube Rolls Out EV Services