The NOLN Podcast

(Sponsored) A Peek Behind the Curtains at Valvoline

Are you curious about the perks and promotions included in a quick lube partnership with Valvoline? Join Kevin Gammill, field training specialist at Valvoline Global Operations, who spoke with NOLN Content Director Matt Hudson about Valvoline’s program offerings and corporate support. Gammill runs through some of the training, technical, and marketing support available to partnering operators.  This podcast is sponsored content from Valvoline.

Ken Frenchak Shares Shop Perspective

Quick lube shops have a lot in common, but they have a lot of differences too. At NOLN, we strive to share insightful stories from shops across the country. Listening to and learning from one another can prove valuable. The conversation in this podcast episode offers insight into how one shop approaches various aspects of this industry.   Ken Frenchak is the general manager at Valvoline Express Care of Grove City, Pennsylvania. He joins the show to talk about his shop. Topics discussed include his shop's customer service approach, his team, workplace culture, leadership and even some industry-related historical facts.  Subscribe to The NOLN Podcast and visit noln.net for more content. Follow NOLN on Facebook, LinkedIn and Twitter.   

The State of the Quick Lube Industry with Justin Cialella

In order to be successful in any industry, it's important to keep tabs on what's going on inside of it. The quick lube industry is no different. As a shop owner, this involves paying attention to current events that impact the industry, implementing effective leadership strategies, and utilizing relevant resources.  Justin Cialella is the president and CEO of Victory Lane Quick Oil Change and current past-president of the Automotive Oil Change Association. In this episode, he offers his perspective on what shop owners should be keeping an eye on and some strategies for navigating today's quick lube industry.  Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.  Subscribe to The NOLN Podcast and visit noln.net for more content. Follow NOLN on Facebook, LinkedIn and Twitter.   

Podcast: Best Workplaces 2023 Winner SpeeDee Oil Change and Auto Service of Charlotte/Charleston

The March issue of NOLN features the 2023 Best Workplaces winners. This episode of the podcast includes a conversation with the franchise winner, SpeeDee Oil Change and Auto Service of Charlotte/Charleston. Co-owner Steve Sarrantonio joins the show to share what makes his workplace stand out.  Read the full Best Workplaces profile of SpeeDee Oil Change and Auto Service of Charlotte/Charleston on the NOLN website or in the March 2023 issue of the magazine.  Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.  Subscribe to The NOLN Podcast and visit noln.net for more content. Follow NOLN on Facebook, LinkedIn and Twitter.   

Working Across Generations with Sara Fraser

As a shop owner, your services reach multiple generations. From industry veterans to millennials and Generation Z, there is an impact to be made. As more younger people enter the workforce and also start to bring their cars in for services, it is important to understand how to approach teamwork, marketing, and more.   Sara Fraser is the vice president of business development and client services at Haas Performance Consulting, which specializes in coaching and business management for independent repair shops. She joins the show to discuss this multi-generational dynamic, which spans across the entire automotive aftermarket.  Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.  Subscribe to The NOLN Podcast and visit noln.net for more content. Follow NOLN on Facebook, LinkedIn and Twitter.   

Best Workplaces 2023 Winner Rancho Express Lube

The March issue of NOLN features the 2023 Best Workplaces winners. This episode of the podcast includes a conversation with the independent category winner, Rancho Express Lube of Rancho Cucamonga, California. Nestor Gutierrez is the owner. He joins the show alongside Jorge Puerto, who serves as an assistant manager and service writer at the shop.  Read the full Best Workplaces profile of Rancho Express Lube on the NOLN website or in the March 2023 issue of the magazine.  Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.  Subscribe to The NOLN Podcast and visit noln.net for more content. Follow NOLN on Facebook, LinkedIn and Twitter.   

How to Recession-Proof Your Shop with Brad Fink

The conversation surrounding a potential recession has been an ongoing one, and during times of uncertainty it can be a challenge to strategize. As is the case with many aspects of providing service in the automotive aftermarket, prepardness is key. This episode of the podcast comes from NOLN's sibling publication for repair shop owners, Ratchet+Wrench. Chris Jones, editor of Ratchet+Wrench, spoke with Brad Fink of Christian Brothers Automotive about tips and insights for recession-proofing a shop.  Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.  Subscribe to The NOLN Podcast and visit noln.net for more content. Follow NOLN on Facebook, LinkedIn and Twitter.   

Discussing OSHA Compliance with Colette Bruce

OSHA compliance is a vast topic, but it's important to address in the automotive aftermarket. There is a lot of information out there, and understanding how it relates to your shop can sometimes be an overwhelming task.   For this episode, Colette Bruce of Team Safety LLC joins the show to discuss OSHA compliance and safety in a quick lube setting.  Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.  Subscribe to The NOLN Podcast and visit noln.net for more content. Follow NOLN on Facebook, LinkedIn and Twitter.   

Talking Community Impact with Lucas Oil Center

For the team at Lucas Oil Center, taking care of their community goes beyond offering an oil change. They are passionate about fundraising and hosting events that make an impact on families, friends, and their employees alike.  To learn more about the efforts put forth at Lucas Oil Center, team members Bill Floyd, April Maxey, and Chris Payne join the show. In this episode, these three discuss their strategy, reveal some of their favorite memories, and offer insight to other shop owners looking to pursue similar avenues in this arena.  Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.  Subscribe to The NOLN Podcast and visit noln.net for more content. Follow NOLN on Facebook, LinkedIn and Twitter.         

Using Voice Assistant Technology in Quick Lubes with Ortho

Have you ever used a smart speaker to set a timer, check the weather, or listen to your favorite playlist? If so, then you're familiar with the concept of voice assistant technology.  RAIN Technology has developed a voice assistant for the automotive aftermarket, and it's called Ortho. By speaking directly to Ortho, shops have the opportunity to increase efficiency and get questions answered quickly.  Ortho recently expanded its network to include service franchises, tire dealers, and the quick lube market. RAIN Technology VP of growth Eric Turkington joins the show to explain what Ortho has to offer and what it looks like in a quick lube setting.  Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.  Subscribe to The NOLN Podcast and visit noln.net for more content. Follow NOLN on Facebook, LinkedIn and Twitter.