The NOLN Podcast

Fleet Strategies with Howard Koffman

Consistent customers are good for business. In the quick lube space, fleets can fit that bill. But acquiring fleets requires a different approach than the average customer, and it's important to have a strategy that works well for your shop. 
In this episode, Howard Koffman joins the show to weigh in. Koffman is the business development manager for fleets at Stonebriar Auto Services, which is a Jiffy Lube franchise. 
Interested in learning more about maintaining fleet accounts? Koffman and several other industry experts share perspectives in "The Fleet Formula" from the May issue of NOLN. The story is also available to read online. 
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Sponsored Podcast: Benefits of partnering with Valvoline Global Operations

In this sponsored episode of the NOLN Podcast, James Weiss, Sales Development Sales Manager for Valvoline Global Operations, spoke with Matt Hudson, Content Director of National Oil & Lube News, about the value that Valvoline can bring to lube shop owners and how the company has invested in building lasting partnerships.

Sponsored Podcast: Diversifying Quick Lube Services with Service Champ

Doug Arnold, senior vice president of Service Champ, spoke with NOLN Associate Editor Hanna Bubser on the trade show floor at iFLEX 2023 in May. In this podcast episode, Arnold discusses the trends he is seeing in quick lube service and what's changing across today's industry. Additionally, Arnold explains how the Service Champ portfolio helps shops find success as they navigate the landscape of expanded services.    
 

Arnold Gacita on Petra Cares

The automotive aftermarket is full of inspiring stories. Despite any challenges that the industry may face, there is seemingly always an underlying theme of resiliency. 
Arnold Gacita is the president and CEO of Petra Automotive Products. He joins the show to talk about Petra Cares, which is the charitable arm of Petra Automotive Products. Petra Cares helps individuals who have aged out of the foster care system become automotive technicians. 
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Sponsored Podcast: Spring Marketing Tune-Up

Troy Bullock with Matrix Imaging Solutions speaks with Matt Hudson, content director at NOLN, about how shop operators can examine and improve their marketing approaches for the spring and summer seasons.

Supporting Your Employees with Deanna Baumgardner

Creating a supportive work environment at your shop benefits everyone, and it provides an avenue for building connection with your employees. Putting in the effort to get to know your employees and how to best support them is well worth it for your shop's success story. 
Deanna Baumgardner of Employers Advantage LLC joins the show to offer guidance on the various aspects of employer and employee dynamics. 
NOLN previously interviewed Baumgardner for the February 2023 issue of the magazine. Read "Is Your Team 'Quiet Quitting'?" on the NOLN website. 
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Midas Celebrates 67 Years with Kindness

April 2023 marks the 67th anniversary of Midas. To celebrate, Midas has been running a "67 Acts of Kindness" campaign with its franchisees all month long. Franchisees have been encouraged to give back to their communities and keep that momentum going well after the anniversary is over.  Lenny Valentino Jr. is the president and COO of Midas International, and he joins the show to talk about this anniversary. He also discusses the goals of the Midas system overall, and what Midas wants to accomplish in the future.  Subscribe to The NOLN Podcast and visit noln.net for more content. Follow NOLN on Facebook, LinkedIn and Twitter.   

(Sponsored) A Peek Behind the Curtains at Valvoline

Are you curious about the perks and promotions included in a quick lube partnership with Valvoline? Join Kevin Gammill, field training specialist at Valvoline Global Operations, who spoke with NOLN Content Director Matt Hudson about Valvoline’s program offerings and corporate support. Gammill runs through some of the training, technical, and marketing support available to partnering operators.  This podcast is sponsored content from Valvoline.

Ken Frenchak Shares Shop Perspective

Quick lube shops have a lot in common, but they have a lot of differences too. At NOLN, we strive to share insightful stories from shops across the country. Listening to and learning from one another can prove valuable. The conversation in this podcast episode offers insight into how one shop approaches various aspects of this industry.   Ken Frenchak is the general manager at Valvoline Express Care of Grove City, Pennsylvania. He joins the show to talk about his shop. Topics discussed include his shop's customer service approach, his team, workplace culture, leadership and even some industry-related historical facts.  Subscribe to The NOLN Podcast and visit noln.net for more content. Follow NOLN on Facebook, LinkedIn and Twitter.   

The State of the Quick Lube Industry with Justin Cialella

In order to be successful in any industry, it's important to keep tabs on what's going on inside of it. The quick lube industry is no different. As a shop owner, this involves paying attention to current events that impact the industry, implementing effective leadership strategies, and utilizing relevant resources.  Justin Cialella is the president and CEO of Victory Lane Quick Oil Change and current past-president of the Automotive Oil Change Association. In this episode, he offers his perspective on what shop owners should be keeping an eye on and some strategies for navigating today's quick lube industry.  Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.  Subscribe to The NOLN Podcast and visit noln.net for more content. Follow NOLN on Facebook, LinkedIn and Twitter.