The NOLN Podcast

Good Call: The Art of Serving Customers on the Phone (with David Boyd)

In an era when many rely on text messaging, websites, and smartphone apps to get the information they need, good old fashioned phone calls steadfastly remain a way to connect quick lube locations and potential customers. David Boyd, founder of Inbound Communications, joins the NOLN Podcast to share best practices for handling incoming calls, serving customers’ needs, and taking simple steps to convert inquiries into future sales when your shop’s phone rings.
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What to Know When You’re Thinking About Selling (with Jim Parker of The Auto Repair Boss)

While you might be ready to exit the quick lube industry, is your business ready to be sold? Jim Parker, president of The Auto Repair Boss, a Florida-based brokerage firm that specializes in selling auto-related companies, joins the NOLN Podcast to offer guidance on how to determine whether the time is right for a quick lube shop operator to sell. He shares steps potential sellers should be taking in advance of going to market, as well as some questions they should be asking brokers they are considering working with.
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Exploring EV Maintenance Opportunities (with John Forro)

John Forro, lead instructor, content developer and owner of the EV and engine performance training company Electron John, discusses emerging opportunities for quick lube shop owners to expand their offerings to include preventative maintenance for hybrid and electric vehicles. Forro provides a crash course on EV maintenance essentials, including both training and protective equipment, and he also details how shops can start with simple services and add on later to meet customer demand.
Now on NOLN.net: Read more with John Forro in the January-February 2025 issue of NOLN

Moving Your Marketing Forward (with Gregg Rainville of Steer CRM)

How do you know when it’s time to rethink the marketing strategy for your quick lube shop? Gregg Rainville, SVP of Steer CRM, joins the NOLN Podcast to share some best practices for evaluating your marketing plan, explain how a good CRM can effectively integrate multiple marketing tactics, and provide some questions that shop owners should be asking when choosing a CRM vendor. Rainville also offers his predictions on the marketing trends that quick lube shop owners should be watching in 2025.
 
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How Leaders Lead (with Mike Jones of Discover Leadership Training)

How can shop owners level up their leadership skills? In this episode, Mike Jones of Discover Leadership Training talks with Chris Jones, editorial director of Endeavor Business Media’s Vehicle Repair Group, about the hallmarks of effective leadership.
Mike explains how comfort zones hold employees back from reaching their potential, the differences between management and leadership, and the relationship between discipline and growth. Mike also discusses why motivation doesn’t work (and shares what does), as well as common mistakes that leaders make and how they can correct them.
This interview was featured on the Aftermarket All-Access podcast on Dec. 19, 2024.

Communication Builds Trust with Employees and Customers Alike

Scott Just has been with SpeeDee Oil Change & Auto Service for 22 years. Today, he serves as the general manager for eight locations in the New England area. Recently, Just was named ASE Master Automobile Technician of the Year.
He joins the NOLN Podcast to explain how he stays in the loop at each of the locations he oversees, as well as how communication has been a major key to building solid relationships with customers, vendor partners, and employees alike.

A ‘Fast, Friendly, and Simple’ Path to Four Decades in Business

With 2024 marking 40 years in business for Take 5 Oil Change, we’re catch up with Mo Khalid, executive vice president and group president of maintenance for Driven Brands, the parent company of Take 5 Oil Change. Khalid discusses how a brand that began providing quick oil change services in New Orleans in 1984 has expanded into a national powerhouse in the industry with more than 1,000 locations from coast to coast, and more coming soon.
Khalid also explains how a brand can foster growth – both in terms of geography and services offered – without losing its core identity, and he shares how Take 5’s core “fast, friendly and simple” model and partnering with the right franchisees has helped the organization thrive for four decades. 

How to Manage Stress, Burnout, and Mental Health Challenges in Business

In this episode, Margaret Light, MA, LMFT, MN LMFT of Equilibrium Therapy Services P.L.L.C. discusses the impact of stress in the personal and professional life of business owners. She talks about the stress and burnout continuum and how unmanaged stress and burnout can develop into formal mental health concerns for business owners. She concludes by sharing tips to help you better understand the impact of stress on yourself and your work and when to seek professional help to overcome chronic stress.

Appreciating Your People (with Bill Snow of Rad Air Car Care)

How do you show appreciation to your employees? How do you acknowledge all of the good they do both in the shop and in the community? How about celebrating birthdays, anniversaries, and personal wins? Today, we're talking to Bill Snow about how to appreciate your employees.
Snow is the Vice President, Franchise Development and Operations at Rad Air Complete Care with 10 shops in Northeast Ohio. Today he shares his insights on what operators can do to make any employee feel appreciated.
 
This podcast was featured on Ratchet+Wrench Radio on October 2, 2024.

Jeffrey Crafton is the 2024 NOLN Operator of the Year

September is awards season here at NOLN. Our Operator of the Year magazine issue launched this month, and if you haven't flipped through the physical edition yet, you can check out the digital edition online. 
This year, the title of Operator of the Year went to Jeffrey Crafton. Jeffrey is with the Mississippi-based Sayle Oil Company where he oversees quick lube operations. 
In this episode of the podcast, Jeffrey joins the show to celebrate the award, and showcase Sayle Oil Company and his team. Read the full Operator of the Year feature in the September 2024 issue of NOLN or on the NOLN website. 
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