The NOLN Podcast

Rob Meng on FasterLines

A core understanding of shop efficiencies is something that shop owners strive to achieve on a daily basis. Many factors go into the full picture of shop operations. Data can play a role in telling that story. 
Rob Meng is the founder and CEO of FasterLines, which offers data-based line management solutions. Rob joins the show to talk about the power of this data for quick lubes. 
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Daniel Wilson of Big Ray’s Express Lube

As anyone in the quick lube industry would say, there is so much more that goes into this work than changing oil. Running a successful operation involves strategy, dedication, and passion for the job. 
Daniel Wilson embodies this mindset as the regional manager at Big Ray's Express Lube in Illinois, and he joins the podcast to talk about his approach to the work he does for the shop network. 
Wilson was featured in "How To Be a Customer Liaison" for the September 2023 issue of NOLN. The article can be read in the physical issue of the magazine as well as on the NOLN website.  
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Costa Kapothanasis is the 2023 NOLN Operator of the Year

It's September, and that means the 2023 NOLN Operator of the Year issue is live. This year, NOLN has proudly bestowed the title upon Costa Kapothanasis of Costa Oil 10 Minute Oil Change. 
Kapothanasis joins the show to talk about his perspective as an operator as well as the Costa Oil model and why it works for him and his team. Read the full Operator of the Year feature in the September 2023 issue of NOLN or over on the NOLN website. 
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Joe Benza Talks Shop

The elements that draw a person to the quick lube industry can be very personal. People participate in this line of work for a variety of reasons. Every career starts somewhere. Every shop starts somewhere. 
Joe Benza has been in the quick lube game for years. He even ran a network of shops with his dad until they decided to sell. But Benza came back strong to ownership by opening Carolina Quick Lube in Johnston County, North Carolina. He's taking what he learned earlier in his career while also bringing in some new ideas. He joins the show to talk about it. 
To learn more about Benza and Carolina Quick Lube, read "Too Good to Leave Behind" from the July 2023 issue of NOLN. 
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Kye Grisham on Automotive Trends and Tech

When it comes to discussing and digesting the various elements of technology that impact the aftermarket, perspective is key. This mindset can be applied to automotive trend-watching as well. Some trends are exciting and some technology may be overwhelming, but it's important to talk about nonetheless. 
Kye Grisham is the director of automotive technology for Christian Brothers Automotive. He joins the show to shed light and insight on some of the technology and trends that automotive aftermarket service providers should keep an eye on. 
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Sponsored Podcast: The Nuts and Bolts of Preventive Services

In this sponsored episode of the NOLN Podcast, Neal McGlinchey, Manager of Field Training, Valvoline Global Operations, spoke with Matt Hudson, Content Director of National Oil & Lube News, about the nuts and bolts of preventive maintenance services and what products and services are most effective for quick lubes to offer.
To find out more, please click here: https://partner.valvolineglobal.com/

Jeff Harmening on API Oil Certifications

The American Petroleum Institute is a familiar name to the automotive aftermarket, seeing as API represents the oil and gas industry across America. Some of the work done by API revolves around the licensing, specifications and certifications related to oils. 
Jeff Harmening from API joins the show to contextualize this work, as well as the other elements it touches and what it all means for quick lube shop owners. 
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Scott Accardo’s Journey to VP of Operations for SpeeDee

Fullspeed Automotive recently announced the promotion of Scott Accardo to vice president of operations for SpeeDee Oil Change & Automotive Service. But Accardo's career with this industry began well before that announcement.
At seven years old, Accardo helped vacuum customer cars at his father's SpeeDee franchise, which also happened to be the very first franchise under SpeeDee as a whole. This early exposure to a quick lube setting ultimately led to a decades-long career in the industry. Accardo joins the show to talk about how he got to where he is today. 
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STC Management LLC is Jiffy Lube’s Franchisee of the Year

Virginia-based STC Management LLC was recently awarded the 2022 Jiffy Lube "Franchisee of the Year" title. It's an enormous honor for the group, which previously won the title twice before in 2000 and 2007, respectively.
STC Management President and CEO Chris Burns joins the show to talk about the elements that make the group stand out and what the "Franchisee of the Year" honor means to the team. 
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Running the Family Business with Sara White

Sara White has been involved with her family's Grease Monkey location in Fort Collins, Colorado, for the majority of her life. It was originally established by her grandfather in 1994. White went from helping around the shop as a teenager to now running the whole operation with support from her sisters and father. 
White joins the show to talk about how she's made the family business her own, and what it's like to run a female-owned shop in a mostly male-dominated industry. 
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