The NOLN Podcast

Defining Breeze Autocare (with Eric Frankenberger)

You may know Eric Frankenberger's name in association with Oil Changers, but what about Breeze Autocare? The Breeze Autocare family of brands include Oil Changers, Oil Changers + Repair, and The Wash Shop (which NOLN spoke about with Mark Bochnowski on the podcast in December 2023).  
As President and CEO, Eric joins the show to talk about the purpose and mission of Breeze Autocare, its brands, goals for the future, and his perspectives as a quick lube industry leader. 
To learn more about Eric Frankenberger, check out his 2022 NOLN Operator of the Year profile. 
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Best Practices for Bookkeeping (with Stacy Kildal of Kildal Services LLC)

It's time to talk about your books (No, we're not referring to the ones on your bookshelf. But if you have any good recommendations we'd love to hear them!) On this episode of the podcast, we're having a conversation about the importance of sound bookkeeping practices.   
Stacy Kildal of Kildal Services LLC is a bookkeeper and QuickBooks Online expert. Some of her clients include automotive shops. She shares expertise and advice about bookkeeping strategies that is relevant all year long, including tax season and beyond. 
Kildal was also interviewed for the October 2023 issue of NOLN. Check out "Keeping Your Books ... Better" on the NOLN website. 
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NOLN News Roundup - January 11, 2024

Driven Brands has a new digital marketplace, Jiffy Lube shop opens near Canton, Georgia, Cox Automotive evaluates new car sales in 2023, and Take 5 Oil Change celebrates a milestone achievement. 
This is the NOLN News Roundup, bringing you a collection of recent headlines from the quick lube industry. 
Stories featured in this edition of the NOLN News Roundup include:
Driven Brands Launches Online Marketplace for its Stores
Stonebriar Opens Jiffy Lube in Hickory Flat, Georgia
New Car Sales Strong in 2023
Take 5 Oil Change Celebrates 1000th Location Opening
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Retain Your Talent, Develop Your Team (with Claudia St. John of The Workplace Advisors)

Have you started setting goals for your team in 2024? Whether or not you have, there's a good chance that one major thing you want from your employees is for them to stick around. 
That's right, we're talking about employee retention. Inspiring motivation and dedication amongst your shop team is connected to nearly every element that keeps your business running. Shop culture, team management, and shop-wide communication are just a few areas to develop that help establish a quality workplace. 
Claudia St. John, president of The Workplace Advisors, joins the show to talk about what it takes to truly develop your team. 
Claudia often offers her insights to NOLN for stories about human resources, management, hiring, and much more. For more from her in a podcast format, check out her interview with NOLN from the beginning of 2023: Hiring Strategies for 2023 with Claudia St. John. 
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NOLN News Roundup - December 21, 2023

Premier Oil Change shares acquisition and promotion news, the state of New Jersey makes moves to ban new gasoline-powered cars, Chevron shifts heavy duty products to synthetic, and Advance Auto Parts plans to sell Worldpac. 
This is the NOLN News Roundup, bringing you a collection of recent headlines from the quick lube industry. 
Stories featured in this edition of the NOLN News Roundup include:
Premier Oil Change Announces New Executive and California Acquisition
New Jersey Moves to Ban Sale of New Gasoline Vehicles By 2035
Chevron Shifts Heavy Duty Engine Oil Products to Synthetic
Advance Auto Parts Plans to Sell Worldpac
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What’s The Wash Shop? (with Mark Bochnowski of Oil Changers)

Peanut butter and jelly. Pen and paper. Soap and water. These are just a few things that have historically paired well together. While quick lube shops and car washes may not be on quite the same level as these classic pairs, they are definitely two profit centers that seem to gel in this industry. 
In that vein, Oil Changers has recently introduced a new car wash brand called The Wash Shop. Mark Bochnowski joins the show to talk about the "why" behind The Wash Shop, the elements that make up the brand, and the opportunities it holds. 
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Listening Back to the 2023 Archives

The year isn't over yet, but December is right around the corner! Before the holiday rush truly takes over, listen back to some of your favorite episodes from The NOLN Podcast this year, or discover one that you haven't had the chance to listen to yet. 
In this episode, Associate Editor Hanna Bubser dives into the archives and reflects on just a handful of conversations that appeared in the podcast feed in 2023. So listen in and keep an eye out for more content to come this year and into 2024! 
Check out the full versions of the episodes mentioned:
Costa Kapothanasis is the 2023 NOLN Operator of the Year
Running the Family Business with Sara White
Arnold Gacita on Petra Cares
Midas Celebrates 67 Years with Kindness 
Best Workplaces 2023 Winner Rancho Express Lube
Best Workplaces 2023 Winner SpeeDee Oil Change and Auto Service of Charlotte/Charleston
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Justin Cialella on the PAMA Management Certification Course

The Preventative Automotive Maintenance Association (formerly known as the Automotive Oil Change Association) hosts Management Certification Courses for individuals in the quick lube industry. 
Recently, one of these courses was held at the Victory Lane Quick Oil Change headquarters in Michigan. Victory Lane President and CEO Justin Cialella (who is also a board member for PAMA) joins the show to outline how this course went for the association, and to give an overview of how the course is usually run for those who are interested in participating in the future. 
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Rob Meng on FasterLines

A core understanding of shop efficiencies is something that shop owners strive to achieve on a daily basis. Many factors go into the full picture of shop operations. Data can play a role in telling that story. 
Rob Meng is the founder and CEO of FasterLines, which offers data-based line management solutions. Rob joins the show to talk about the power of this data for quick lubes. 
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Daniel Wilson of Big Ray’s Express Lube

As anyone in the quick lube industry would say, there is so much more that goes into this work than changing oil. Running a successful operation involves strategy, dedication, and passion for the job. 
Daniel Wilson embodies this mindset as the regional manager at Big Ray's Express Lube in Illinois, and he joins the podcast to talk about his approach to the work he does for the shop network. 
Wilson was featured in "How To Be a Customer Liaison" for the September 2023 issue of NOLN. The article can be read in the physical issue of the magazine as well as on the NOLN website.  
Subscribe to The NOLN Podcast and visit noln.net for more content. Follow NOLN on Facebook, LinkedIn and X (formerly known as Twitter).