The NOLN Podcast

Reimagining the Oil Change Reminder Sticker (with Gregg Rainville)

Steer Senior VP Gregg Rainville returns to the NOLN Podcast to discuss how his company his putting a new spin on an old standby: the oil change reminder sticker placed on windshields. Rainville explains how Steer is enhancing window stickers with QR codes that can help customers check service wait times at their favorite quick lube shop, keep track of services performed on their vehicles, and more.
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Count on Culture: 5 Tips for Building a Positive Work Environment

Whether it’s a vacation resort or a quick lube shop, a service-oriented business’ ticket to happy guests starts with establishing—and sustaining—a healthy workplace culture. HR expert Chuck Simikian explains why building a healthy workplace culture is vital, and he offers advice on how shop owners can keep their employees engaged.
 
This article originally appeared on NOLN.net on Oct. 20, 2025.Read by Brittany Duncan 
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Innovation, Strategic Focus Fuel Growth for PGI (with Anan Bishara)

NOLN sat down with Anan Bishara, CEO of Premium Guard Inc., at AAPEX last month in Las Vegas to discuss navigating the challenges of global supply chain issues and tariffs. Bishara also explained how PGI’s acquisition of the Ecogard brand five years ago has helped the company expand its presence in the quick lube industry, and he provided insights on the use of machine learning to support inventory management.
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Mind Your Business (with Chris Messer and Mike Jones)

In this Endeavor to Discover series episode, Chris Messer talks with Mike Jones of Discover Leadership at AAPEX. Jones previews his SEMA Show presentation “Mind Your Business,” which focuses on mindset awareness and how individual attitudes shape workplace culture and results. He emphasizes surrounding yourself with positive, growth-minded people and creating—not reacting to—your environment. Jones discusses how resistant team members or leaders can hinder progress, but strong, aligned mindsets can shift an entire organization. He urges professionals to embrace continuous improvement and view challenges as opportunities, especially in the rapidly changing automotive and collision repair industries.
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Tariff Turbulence: How Auto Shops are Navigating Changing Prices

This year has brought many headwinds for the auto service field—particularly with regard to tariffs. From independent shops and suppliers to dealerships and automakers, the entire automotive field has been affected, as have several other sectors that rely on imported materials and goods. Girlington Garage, a small shop based in South Burlington, Vermont, is doing the work to protect itself and its customers.
 
This article originally appeared on NOLN.net on Sept. 25, 2025.
Read by Brittany Duncan 
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License Plate Readers Unlock Marketing Possibilities (with Noel Peña)

In the second of three interviews recorded at AAPEX, NOLN catches up with Noel Peña, senior executive director of sales and business development at DRN. Peña explains how the company uses license plate reader technology to help automotive businesses—including quick lubes—target highly qualified customers by collecting data on vehicles passing by their shops.
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All in a Day’s Work

Whether they’re working on the shop floor or keeping tabs from afar, quick lube leaders put in the hours guiding their teams to success. This article, written by NOLN Editor Tom Valentino, takes readers through a day on the job for two shop leaders—a manager for a Valvoline Instant Oil Change location in Lexington, Kentucky, and a Costa Oil 10-Minute Oil Change shop in Perry, Ohio.
This article originally appeared on NOLN.net on July 31, 2025.
Read by Brittany Duncan
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Thinking Big with Store Reopening, Growth, and Advocacy (with Justin Cialella)

Victory Lane CEO Justin Cialella stopped by the EndeavorB2B podcast booth at AAPEX 2025 to offer his takeaways from the big industry trade show in Las Vegas and also discuss developments with Victory Lane. The company recently relaunched a location in Farmington Hills, Michigan—formerly its oldest franchise—after acquiring it as a corporate store. To re-introduce the shop to its community, Victory Lane held a massive grand re-opening that included more than $23,000 in products given away and Cialella himself getting into the pits to work on 53 oil changes.
In this episode, Cialella also offers insights into Victory Lane’s expansion plans and explained how the company is looking to grow with the right partners, focusing on market opportunity and alignment with company vision. Other topics discussed: leveraging technology to improve operations and ongoing industry advocacy efforts.
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Focus on the Outcome (with Chris Messer, Mike Jones, and Randy O'Connor)

In this edition of our Endeavor to Discover series, Chris Messer and Mike Jones are joined by Randy O’Connor of D2D Development for a discussion on cultivating an outcome-focused mindset. Messer, Jones and O’Connor discuss the benefits of aligning teams around shared goals instead of individual beliefs, turning commitments into actions, and shifting from passive effort to measurable impact.
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Bring in the Admin

Hiring an administrator can free up managers to get back to focusing on big-picture tasks.
Peter SuciuRead by Brittany Duncan https://www.noln.net/running-a-shop/human-resources/article/55305677/bring-in-the-admin