The NOLN Podcast

The Changing Roles of Network Growth

One of the toughest things for an operator is how they can remain effective and efficient as their network grows. From one unit to five, the role of the owner can change significantly.  For this episode, Rick Bisio speaks to those roles. He is a franchise coach and author of "The Educated Franchisee." Bisio speaks about growth stages, moving from one unit to three, four units to five, and beyond. 

Meeting Employee Needs

For this episode, NOLN is happy to feature Jeanet Wade, who is a certified Entrepreneur Operating System implementer, author, and coach. Wade outlines the six facets of human needs, which are included in her book, "The Human Team: So, You Created a Team and People Show Up." Wade explains clearly how operators can meet the needs of their workforce and create a more comfortable and friendly work environment.

Advancing the Industry

Adam Tatum, Director of Operations for Jiffy Lube franchisee Virginia Lubes and monthly NOLN columnist, sits down for a podcast interview with some exciting news. He talks about how his shop is emerging from some of the stricter COVID-19 protocols and how the industry has adopted some new processes that will stick around. He also reveals a new quick lube venture that he's involved with and how that has shown him a different side of the business. As always, Adam is full of great advice and insight.

Why YouTube is Important to Business Marketing

This week, we've got Frank Leutz, repair shop owner and industry personality, sharing the strategy and importance of YouTube for business marketing. Video is a great way to show off the personal side of your business. Curious how to get started with video? It shouldn't be a huge challenge. Check out this story from NOLN's April issue for the basics. Frank Leutz is the owner of Desert Car Care of Chandler, Ariz., and a contributor to Ratchet+Wrench magazine. For more from Frank, visit http://bit.ly/WrenchNation.

Strategizing An Expansion

Eric Galindo, owner of Oil Change Express San Antonio, shares his thoughts on expansion as he gets ready to add his 12th and 13th stores. Galindo dives into the details of his expansion, the strategy of entering new markets and why he's confident in the future of the business. 

Pete Frey’s Positive Leadership

For this episode, hear from former Take 5 Oil Change president and current franchise operator Pete Frey. Pete is a kind, fun guy who talks with associate editor Matt Hudson about his transition from his corporate work to franchise operations, the quick maintenance industry at large, and how he met the COVID-19 pandemic just shortly after he opened his shop.

Be Social, Be Successful

Megan Williams, co-founder of 3P Marketing Solutions, talks with associate editor Mike Munzenrider about what makes a successful social media marketing strategy. While Williams approaches things from a collision repair perspective, the tips will be of great use to NOLN readers and quick maintenance operators.

Preparing For The Industry’s Future

CEO of WLR Automotive Group Randall Simpson joins the podcast to discuss his company's plans for the future. WLR currently operates 13 quick lube facilities, 10 car washes and two repair shops, but it won't stay that way for long. Simpson details the company's growing focus on the car wash industry and what he plans to do with his quick lube facilities in the next 10 years. Check it out!

All About Geofencing

Marketing expert Megan Williams breaks down geofencing, a marketing tactic that allows you to target potential customers based on where they travel. It's a neat tool that helps operators be precise in marketing to customers with specific interests, or who might be in need of service at the moment. Check it out!

Best Workplaces: A Manager’s Perspective

To celebrate the first-ever Best Workplaces awards, NOLN is bringing the award winners back for special interviews. This time, we're speaking with Jerod Starch, who manages Lube Pro Oil Change and Inspection Xpress in Lubbock, Texas. It's an impressive operation for its size, and this is an exemplary shop for taking care of its people.