The NOLN Podcast

Right to Repair, an Explainer

Join Editor Matt Hudson and get the recent history of the Right to Repair case that's playing out in Massachusetts.  A judge is expected to rule soon on possible changes to a referendum passed in 2020. The state is the first to require OEMs to allow access to wireless diagnostics for all shop owners, dealer or independent. In this episode, get caught up on all the action and learn about what Right to Repair means for the automotive aftermarket.

Whats Ahead for Shop Leaders

Hear Andrew Marcott, general manager of American Pride Automotive in Virginia, talk to Editor Chris Jones in this wide-ranging interview about what's on the horizon for automotive service and repair businesses. This episode touches on topics like working with EVs, building the next generation of technicians, what it's like to be a younger shop owner, and so much more.

Best Workplaces Winner Jiffy Lube of Indiana

It's March, which means it's time for the Best Workplaces Awards, which honor operators who set up their employees for success. The winner in the franchise category for 2022 is Jiffy Lube of Indiana. The company has set up many employee support programs throughout the years, including tuition reimbursement, home downpayment assistance, short-term loans, and more. In this podcast, hear from company President Steve Sanner and Chief Operating Officer Lonnie Hinkle about how they create programs and what benefits they see from building that supportive culture. The profile stories are live online and in print for this month's magazine.

Good Deeds Build Culture

The mission statement for ACE Jiffy Lube is "creating customers for life through fast, friendly, clean, and professional service.” To do that, this franchise in the southeast U.S. takes care of its own, too. In this episode, NOLN welcomes Jessica Lorie, the manager at a service center in West Palm Beach, Fla. She talks about how the shop team got together to do something special to help out a colleague.

Employee Retention Begins with Culture

Rajeev Kapur, author and CEO of 1105 Media, joins The NOLN Podcast to talk about how businesses need to evolve to meet the demands of the new workforce. Kapur explains actionable ways for leaders to ensure that the employment they provide is more than just a paycheck. His new book is called Chase Greatness: Enlightened Leadership for the Next Generation of Disruption.

Dave Everett’s New Start

Longtime quick lube industry professional Dave Everett has launched a brand new consulting service for quick lube operators. On this episode of the podcast, Everett talks about the transition into a new challenge, the big issues he hopes to address in the industry, and the experience he carries with him after 28 years at Service Champ.

Editor’s Picks: The Best of 2021

This week, check out some of editor Matt Hudson's favorite clips from 2021, covering topics like educating the next generation of techs, finding the right employee, being a "no BS" leader, and much more. There's much more from The NOLN Podcast coming in 2022, so stay tuned to the NOLN website and your favorite podcast platform. If any of the interviews from this episode got your interest, you can find the full versions here: The Future of Quick Maintenance Working with the Young Workforce Pete Frey's Positive Leadership The Technology Behind Modern Engine Oils Jiffy Lube Rolls Out EV Services

Jiffy Lube Rolls Out EV Services

Back in September, Jiffy Lube launched a pilot program testing a complete service package for electric vehicles. Jiffy Lube President Edward Hymes and Marketing Director Sara Smith join the show to talk about the success of the program over the last few months and how they see quick lubes fitting into an electric-focused future.

API 1525A Version 2 with Jeff Harmening

The American Petroleum Institute in November published the second edition of its 1525A, a collection of procedures and best practices to make sure engine oil is handled properly at every step of the supply chain, from the manufacturer all the way to individual shops.  Jeff Harmening, a senior manager with API, joins the show to highlight some of the biggest changes made in the second edition and what quick lube shops should be taking from the document. 

Oil Recycling 101 with Pennzoil

Recycling motor oil has become an increasingly common practice, and rightfully so; one gallon of motor oil can contaminate up to one million gallons of water if not properly disposed of. This week on the podcast, we talk with Sean Nguyen, a technical specialist for Pennzoil and Shell, about the need for and benefits of safe and responsible oil recycling.