How I Did It: Adapting to the New Normal

With the stay-at-home orders in most states being lifted, operators are finally able to get back to work. However, it's safe to say there's a new normal that all businesses will need to adhere to. To help navigate, staff writer Abby Patterson talks with Scott Wheeler, President of Automotive Consultants Group, Inc., on what operators should expect and how to adapt to new customer expectations.